Customer Service – M.PATMOS

15% off Jewelry Flash Sale through 7/23. No code needed.

Free domestic shipping for orders $295+

Customer Service

Thank you for visiting M.PATMOS. Please let us know if there is anything we can help you with.




For Domestic Orders:
FREE GROUND SHIPPING on all orders over $295.00 shipped to any destination within the contiguous USA.
UPS Ground Shipping - $7-$12

For orders going to Hawaii and Alaska:
Standard Shipping - $30.00

Upon shipment, UPS Ground can take anywhere from 1 - 5 business days, depending on your proximity to New York City. For time sensitive, guaranteed date delivery, please choose 2nd Day or Next Day service. For Next Business Day delivery, please ensure you place your order before 2pm EST Monday to Friday for delivery on the next business day.

International Rates and Services
FREE STANDARD SHIPPING on all orders over $750.00 shipped to all international destinations within authorized shipping zones.

For orders to Canada:
UPS Standard ® (Canada) - $25-35

For orders to other continents:
UPS Standard ® (Intl) - $75

Orders shipped UPS Standard to Canada will arrive within 2 - 6 business days.

Orders shipped UPS Worldwide Express ® will arrive the next business day to Canada, 2 business days to Europe and Latin America, 2-3 business days to Asia.

M.PATMOS ships to all 50 states and all countries that are serviced by UPS. Please note: We do not offer Saturday delivery. We do not provide delivery to freight forwarding companies without proof of identification. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.

Taxes and Duties
Prices displayed on the M.PATMOS website do not include taxes. All items shipped within New York State are subject to sales tax.

For items shipped outside of the United States, please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. M.PATMOS is unable to estimate international tax and duties. Please refer to your country's local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees.

Refused Shipments
M.PATMOS will not be responsible for any fees charged by customs or other tax authorities. If you refuse any shipments from M.PATMOS, you remain responsible for all original shipping charges, duties, taxes, customs incurred on the package (original and return shipments) and the cost of returning the package.

Order Fulfillment
Orders are processed pending product availability. Orders will generally be fulfilled within 48 hours of receipt. For orders placed on weekends or holidays, orders will generally begin processing on the next business day. All items are shipped from New York City.

All orders will receive a tracking number upon shipment of package(s) by email provided in checkout process. Please review your shipping and billing address for accurate fulfillment, as M.PATMOS is unable to reroute packages.



Return Policy
We are happy to accept returns on all items (except items marked “Final Sale”) that are returned in perfect condition with original tags; unworn, unaltered, and unwashed within 14 days of receiving your order. All items reduced 50% or greater are FINAL SALE, and they cannot be exchanged or refunded. Third party / Special promotions are exchange only if stated on marketing information.

Domestic Returns
Please request authorization to make a return within 14 days of receiving your order by emailing with your order number and the items you wish to return. M.PATMOS endeavors to respond to return requests within one business day.

Returns must be postmarked within 7 days of receipt of authorization and label. Please note, there will be a $10 return fee and a return shipping fee deducted from refunds on returns not exchanged.

International Returns
Please request authorization to make a return within 14 days of receiving your order by emailing with your order number and the items you wish to return. M.PATMOS endeavors to respond to return requests within one business day.

If your order is authorized for return, please ship using a carrier of your choice to:

Attn: Returns
358 Atlantic Ave
Brooklyn, NY 11217

The customer is responsible for incurred shipping charges for international returns. Shipping costs are non-refundable. Please make note of your tracking number. M.PATMOS cannot be held responsible for return packages lost, stolen or damaged in transit.

Exchange Policy
M.PATMOS gladly accepts items for exchange subject to terms and conditions above and stock availability. To request an exchange, simply email to request a hold on the item you wish to exchange for. Exchange shipping is free for domestic exchanges, M.PATMOS will issue a return label for the item(s) you wish to exchange. Refunds for exchanged items will be granted as store credit.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If your purchase is time-sensitive, we recommend placing a new order for the item you wish to receive.

Once we receive your returned merchandise and confirm that its condition is acceptable (e.g., unworn, unaltered, with original tags, packaging, etc.), then we will credit your refund to the purchaser's original credit card or gift card, as appropriate. You will receive an e-mail confirming when the refund is issued.  We can refund your order to online store credit, but you must contact customer service or include a note in your package if you wish to receive store credit instead of a refund.

Please allow up to 2 weeks for your refund to be processed and up to 2 billing cycles for the return to appear on your credit card statement. Please note original shipping costs are NON-REFUNDABLE. Unfortunately on international sales, customs duties and sales taxes are non-refundable, however, you may be able to recover these fees by contacting your local customs bureau.

Price Adjustments
M.PATMOS gladly honors a one-time price adjustment on full-price merchandise within 7 days of original purchase. We are unable to offer price adjustments on items not purchased at full price or on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. To request a price adjustment, please email

Rules and Restrictions
We are happy to answer any questions related to M.PATMOS  products but are unable to process any returns, exchanges or refunds for any items purchased from any retailer other than

All returns must be authorized by M.PATMOS. We reserve the right to reject all returns that do not comply with our return policy. If we do accept late returns, the refund will be issued as store credit.



Payment Methods
We accept Visa, MasterCard, American Express, Discover, M.PATMOS gift cards and store credit.

Redeeming Promotion and Discount Codes
You may redeem your store credit code or discount code by entering the code at checkout. Any remaining balance will be available for a future purchase.

All terms, conditions and policies - including our returns policy - still apply to orders in which a discount code have been applied. In case of a return, only the amount charged to a credit card or gift card are refundable, we cannot refund the discounted amount.

Gift Cards
M.PATMOS gift cards are available for purchase in fixed amounts starting from $50. Please contact customer service if you wish to purchase a gift card in an amount that is not listed at Your gift card is available immediately upon purchase, please check your email for instructions to view, print, email and redeem.

You may redeem your gift card by entering your gift code at checkout. Any remaining amount on the gift card can be used for future purchases.

Gift Card Policies
Gift credit is redeemable by bearer for merchandise only at and may not be redeemed for cash. Purchases will be deducted from the gift credit until the balance reaches zero. M.PATMOS does not accept responsibility for lost, stolen, or unauthorized use of gift credit. To verify your remaining balance or for more information, please contact customer service by email

Gift cards are not returnable. If you return any item from an order in which partial or full payment was made using a gift credit, you will receive your refund in the form of a gift card or store credit.



We work hard to maintain accurate pricing on our website, however errors may occasionally occur. In that situation, you will have the option of either canceling that item, or reconfirming your purchase of the item at the correct price. You agree that the risk of loss or damage to products you order from us passes to you on delivery of the products, but title passes once we have received payment in full from you or your authorized agent for the products.

Care and Fit
M.PATMOS garments are sized using US guidelines. Each product page provides important sizing details such as model measurements. Any additional sizing notes will be in written in the description for each piece. If any additional questions arise, please do not hesitate to contact customer service for assistance at

M.PATMOS uses fabrics of the highest quality with a consistent attention to detail. Each piece is constructed to last, upholding our tradition of functionality and luxury. M.PATMOS recommends that all garments be cleaned by a professional dry cleaner.