Returns & Exchanges – M.PATMOS

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Returns & Exchanges

DOMESTIC RETURN AND EXCHANGE POLICY 

 

We are happy to accept returns or exchanges on full priced items that are returned in perfect condition with original tags; unworn, unaltered, and unwashed within 14 days of receiving your order. 

 

Sale or flash sale items are eligible for exchange or store credit only.

 

Sale items 40% off or more are final sale.

 

For in person returns or exchanges, bring your unworn/unused merchandise to 358 Atlantic Avenue and with your name / order # / online receipt or physical packing slip.

 

For online returns or exchanges, please request authorization to make a return/exchange within 14 days of receiving your order by emailing hello@mpatmos.com with your order number and the item you wish to return/exchange. M.PATMOS endeavors to respond to return requests within one business day.

 

Returns/exchanges must be postmarked within 7 days of receipt of authorization. The customer is responsible for incurred shipping charges on returns/exchanges back to M.PATMOS. For exchanges, shipping back to the customer is free for domestic exchanges. Original shipping costs are non-refundable. Please make note of your tracking number. M.PATMOS cannot be held responsible for return packages lost, stolen or damaged in transit.

 

If your order is authorized for return, please ship using a carrier of your choice to:

 

M.PATMOS / Returns

358 Atlantic Avenue

Brooklyn, NY 11217

 

STORE CREDIT AND REFUNDS

 

Once we receive your returned merchandise and confirm that its condition is acceptable (e.g., unworn, unaltered, with original tags, packaging, etc.), then we will credit your refund to the purchaser's original credit card or gift card, as appropriate. You will receive an email confirming when the refund is issued.  We are happy to refund your order to online store credit - just let us know if you wish to receive store credit instead of a refund.

 

Store credit is issued and available immediately.

 

Please allow up to 2 weeks for your refund to be processed and up to 2 billing cycles for the return to appear on your credit card statement. Please note original shipping costs are NON-REFUNDABLE.

 

INTERNATIONAL RETURNS

 

As a small, independent brand, we are currently unable to handle international returns and exchanges. All sales are final. If you have any inquiries or issues, please email hello@mpatmos.com and we will do our best to serve you.

 

RULES AND REGULATIONS

 

We are happy to answer any questions related to M.PATMOS  products but are unable to process any returns, exchanges or refunds for any items purchased from any retailer other than mpatmos.com.

All returns must be authorized by M.PATMOS. We reserve the right to reject all returns that do not comply with our return policy. If we do accept late returns, the refund will be issued as store credit.

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